About Fiber | Whip City Fiber

Anna talks about getting the most from your fiber internet

What gigabit internet means for your home

With a gigabit internet connection from Whip City Fiber (1,000 Mbps for download and upload), you will have enough speed for everything you do online. Anna talks about some variables which might impact the speed you see.

Visit our Cut the Cord page for more information on streaming.

Referral Program

Amazing internet is better with friends

Refer a friend to Whip City Fiber and get $25 when your friend makes the switch. Plus, your friend will get a free month when they schedule their appointment. Click here to start sharing your love for gigabit internet!

Lawn Sign Credit

Show Your Love, Get $10

Customer who display a Whip City Fiber lawn sign in their yard can earn a $10 credit toward their bill every three months. Click here to get your credit!

Standard Service Drop

Outdoor Construction: Each home will receive a single dedicated underground or aerial drop. From the MST, the fiber path will follow your existing utilities. Aerial drops will be completed at the time of your interior appointment. Installation of underground service requires two initials steps:

Consultation, an hour appointment with a technician to discuss a path for bring fiber from the street to your home.
Construction, within 1-2 weeks a technicians will complete exterior construction and cap off fiber in a NID on the outside of your home.

Interior Installation: A standard installation includes the ONT installed in the basement and Cat6 hardwired to a WiFi router, usually installed on the first floor in a central location. Custom installations will incur additional charges. In the event of a power outage, the ONT and router will need to be powered by a generator to continue service.

How we build our fiber-optic network

Learn about how we build the network while you are waiting for installation.

Our goal is to bring you Whip City Fiber service as quickly as possible but there is a lot of preparation that takes place before we can connect homes and businesses within Westfield. When you complete an application we will give you an estimate of the schedule and then contact you as we get closer to installation in your area. Read on to learn about our construction process.

Meet the Whip City Tech Team

When you have questions about Whip City Fiber we have the answers. We are right here in Westfield and here to help. We'll take your call, and if necessary, make a house call. Just another benefit of your local high-speed internet service. You can email or call us at 413-485-1204.

Visit our Help Center page for more troubleshooting information.

We are Whip City Fiber

We Connect Westfield

With a Gigabit internet connection from Whip City Fiber (1,000 Mbps of download and upload speeds), you will have enough speed to stream content to multiple TVs, computers, tablets, and phones in your household.